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Shipping / Returns / Exchanges

Shipping Times

We ship product Sunday - Thursday late in the evening. It enters the network the next day at around 1:00 PM.

For none custom order items you can expect your order to ship the next business day. Most places in the united states are 2-5 business days transit times. For more Rural area's plan an extra day or two.

Return Policy

To start a return please email us at sales@skydivinggearstore.com
A return must be made with in 15 days of receiving the product back.
Custom product can not be returned.

First time customers will have to pay for returns.

Returning customers who have spent more then $500.00 get free exchanges and returns.

Returns product must be in New condition to be returned and can not be used.

You can expect a refund with in 2 weeks of dropping off your product at the selected return shipping service center.


Merchandise Return Procedure

You may return most new, unopened items within 30 days of delivery for a refund. We will always pay the return shipping costs if the return is a result of our error (you received an incorrect item etc.).

You should expect to receive your refund within two weeks of us receiving your package, however, in many cases you will receive a refund sooner. Start your return process by using our returns page - we will require the original order number, the product you wish to return, the reason you wish to return the product, and a photo of the product to prove its condition and quality for our records and insurance purposes.

As long as you do not abuse our return service, return service will be covered by us to ensure satisfaction.

Please Note:

Products in poor condition are subject to a re-boxing fee of 15%

All custom orders are final sale

All canopy and containers are final sale

All Skydiving Suits are final sale

All replacement parts are final sale

All sales to costume design companies and the movie industry are final sales

Exchange Policy

To start a return please email us at sales@skydivinggearstore.com

For helmets the first exchange is free pending you increase or decrease your size by one measurement
IE Large to Extra Large or Large to medium. 
Small to Extra Large is not acceptable to qualify for a free exchange.

You can expect your exchanged helmet to ship 1 day after the return has been received by us.